VPN Tracker 365: Frequently Asked Questions (FAQ)
What is VPN Tracker 365?
VPN Tracker 365 is the ultimate VPN solution for Mac OS X. The VPN Tracker 365 plan includes:
- VPN Tracker 365 client (currently BETA, free-of-charge final release this fall)
- VPN Tracker 8
- VPN Tracker 7
- VPN Tracker 6
The VPN Tracker 365 Plan includes all Updates and Upgrades during its term. Tip: Take advantage of the attractive VPN Tracker 365 Early Bird special pricing for terms up to 36 months.
Why did you switch to VPN Tracker 365?
The expectancy of a VPN client is very high. Customers expect a guaranteed 24/7 uptime of our software, since it is business critical for their own business. We constantly make adjustments to refect changes in the ecosystem, such as changes in OS X or the VPn Gateways. We are certain that VPN Tracker 365 offers maximal flexibility and transparency. As a VPN Tracker 365 you reliably receive Update, Upgrades with all features and improvements.
What is the VPN Tracker 365 Early Bird offer?
The VPN Tracker 365 Early Bird offer is in first instance an attractive offer to existing VPN Tracker users. With the introduction of VPN Tracker 365, we are offering our valued customers the chance to secure especially attractive pricing for one, two or three years. Tip: If you purchase your VPN Tracker 365 plan now, we will give you the time period up until the VPN Tracker 365 client is relased for free on top of your chosen term. The VPN Tracker 365 client supports OS X El Capitan and will be released in October.
I'd like to get VPN Tracker 8. Where can I buy it?
VPN Tracker 8 is now part of VPN Tracker 365, the ultimate VPN solution for OS X. Choose your VPN Tracker 365 plan and you can use every VPN Tracker version (from 6 to the latest). If you just want to protect your data connections on Mac OS X Mavericks and OS X Yosemite, you can buy VPN Tracker 8 separately.
Can I use VPN Tracker on more than one Mac?
Yes, your VPN Tracker 365 plan can be used on all of your personal Macs, unlike older VPN Tracker 7 and 8 licenses which required one license per Mac.
Is VPN Tracker available without a subscription?
When it comes to the security of your data, it's important that to ensure ongoing service and constant adjustments. These include adjustments for the latest OS X versions, as well as security relevant changes to meet highest expectations. We offer one- and multi-year plans, giving you complete cost transparency. You can disable auto-renewal at any time.
Do you offer monthly plans?
All VPN Tracker 365 plans are available with a yearly commitment.
Can I continue using my active VPN Tracker license?
Yes, you sure can. However, VPN Tracker 8 and older versions witl not run with OS X El Capitan. Tip: Take advantage of the attractive VPN Tracker 365 Early Bird special pricing! We will give you the time period up until the final VPN Tracker 365 client is relased for free on top of your chosen term (released in October)!
Can I continue using VPN Tracker 365 after the expiration of my term?
You can use VPN Tracker 365 during the entire duration of your term. In order to secure your data connections without interruption, the term will renew automaticall. You will of course receive an email notification from us prior to the expiration date. If you do not wish to automatically renew your term, you can deactivate thie option at any time.
Does VPN Tracker store any data in the cloud?
No, VPN Tracker does not save any connection data in the cloud.
Already a VPN Tracker user?
I own VPN Tracker 5/6/7, how can I upgrade?
As an existing VPN Tracker customer, you can benefit from discounted Early bird upgrade plans. Make use of the VPN Tracker 365 advantages and we will give you the term up until the final release of the VPN Tracker 365 client for free (released in October). Your term will therefore start in October. If you solely want to upgrade to VPN Tracker 8 to protect your data connections on Mac OS X Mavericks and OS X Yosemite, you can separately get licenses. Please keep in mind that you'll need VPN Tracker 365 to run on OS X El Capitan.
I use VPN Tracker 6 or 7 and would like to use VPN Tracker for OS X Yosemite or El Capitan. What are my options?
As a VPN Tracker user, you can take advantage of the Early Bird special offers of VPN Tracker 365. VPN Tracker 365 includes all VPN Tracker clients starting from Version 6 and all future Updates and Upgrades. This includes the VPN Tracker 365 client which supports El Capitan. So you can use VPN Tracker 8 for Yosemite, as well asl the VPN Tracker 365 client (currently Beta) for OS X El Capitan with your VPN Tracker 365 plan.
I recently bought VPN Tracker 8, will I get VPN Tracker 365?
All customers that purchased VPN Tracker 8 after June 1st, 2015, will receive 12 months of VPN Tracker 365 for free. You can already profit from the VPN Tracker 365 advantages and in addition, we will give you the time period up until the final VPN Tracker 365 client is released on top (released in October.).
I bought VPN Tracker 8 before June 1st 2015, do I get a discount?
As a VPN Tracker 8 customer, we offer you a special Early Bird upgrade pricing. You can also benefit from discounted Early bird upgrade plans. You can already profit from the VPN Tracker 365 advantages and in addition, we will give you the time period up until the final VPN Tracker 365 client is released on top (released in October.).
We're using a VPN Tracker business pack (5+1/10+2/25+3), how can we upgrade?
VPN Tracker 365 is also available for businesses. Besides the VIP functionality for all employees in your team, you also receive additional toolf for the rollout and the management of your VPNs.
Can I continue using my existing VPN Tracker 6 / 7 / 8 license?
Yes, you can. In order to use VPN Tracker on the new OS X El Capitan, you will need the VPN Tracker 365 plan, which by the way includes all VPN Tracker version starting with version 6. Tip: Take advantage of our special Early Bird offers up until October 2015!
Which version of VPN Tracker will profit from the extended VIP features?
The new VPN Tracker 365 client includes extended VIP features, which can only be used with the VPN Tracker 365 VIP plan. These features will be available in the final VPN Tracker 365 client, which will be released this Fall.
I have a VPN Tracker Protection Plan, is it also valid for VPN Tracker 365?
Yes, it is. You'll benefit from all VPN Tracker 365 advantages with the same period as your VPN Tracker Protection Plan.
When will my term start, if I buy VPN Tracker 365 Early Bird today?
With the introduction of the VPN Tracker 365 plan, we give you a special gift: Buy VPN Tracker 365 now and your term will not start running until the release of the final VPN Tracker 365 client in october 2015. This way you profit from all VPN Tracker advantages and save at the same time.
Further answers regarding technical questions can be found in our Support-FAQ. If you have further sales questions, you can email us.