The #1 VPN Client for macOS
The #1 VPN Client for macOS
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VPN Tracker 365: Frequently Asked Questions (FAQ)

What is VPN Tracker?
VPN Tracker is the #1 VPN software client for Macs. It’ll allow you to connect securely to your home or office network over the internet.

What VPN standards does VPN Tracker support?
VPN Tracker is designed for IPsec VPN and supports a wide range of encryption algorithms, vendor-specific protocols and authentication mechanism.

What’s the difference between VPN Tracker 365 and VPN Tracker 9?
Both VPN Tracker 365 and VPN Tracker 9 support the same connection standards, encryption options and configuration guides, so both will get you connected to your VPN gateway.

VPN Tracker 365 is available via a subscription plan and offers additional features, the ability to use multiple Macs and includes all minor and major upgrades.
VPN Tracker 9 is available as a one-time purchase. If you prefer a traditional software license model, VPN Tracker 9 is the way to go.

I don't want a recurring charge
No problem. You can purchase VPN Tracker as a one-time license (VPN Tracker 9) or as an ongoing service plan (VPN Tracker 365).

Can I use VPN Tracker on more than one Mac?
VPN Tracker 365 plan can be used on all of your personal Macs. VPN Tracker 9 is licensed per Mac, so you need to purchase a license for each computer you want to use VPN Tracker 9 on.

Do you offer monthly VPN Tracker 365 plans?
All VPN Tracker 365 plans are available with a yearly commitment.

Can I continue using VPN Tracker 365 after the expiration of my term?
You can use VPN Tracker 365 during the entire duration of your term. In order to secure your data connections without interruption, the term will renew automatically. You will of course receive an email notification from us prior to the expiration date. If you do not wish to automatically renew your term, you can deactivate thie option at any time.

Does VPN Tracker store any data in the cloud?
No, VPN Tracker does not save any connection data in the cloud. Your account details or license are stored in your equinux ID, but no other data ever touches our servers.

 
   
 
   
 
   
 
   

Already a VPN Tracker user?

I own VPN Tracker 5/6/7/8, how can I upgrade?

As an existing VPN Tracker customer, you benefit from discounted upgrade pricing for both VPN Tracker 365 as well as VPN Tracker 9.

Purchase VPN Tracker 365 as a discounted upgrade to lock in your low price for the lifetime of your plan.

We're using a VPN Tracker business pack (5+1/10+2/25+3), how can we upgrade?

VPN Tracker 365 is also available for businesses. Besides the VIP functionality for all employees in your team, you also receive an additional tool for the rollout and the management of your VPNs.

I have a VPN Tracker Protection Plan

You'll benefit from all VPN Tracker 365 advantages for the same period as your VPN Tracker Protection Plan. Once your plan expires, you’ll be able to upgrade to VPN Tracker 365 or VPN Tracker 9 at a discounted upgrade price.

Further answers regarding technical questions can be found in our Support-FAQ. If you have further sales questions, please contact us here.

 

Further answers regarding technical questions can be found in our Support-FAQ. If you have further sales questions, please contact us here.

 
   


How to renew your VPN Tracker 365 plan...

How do renewals work?
We'll send you an email with all details two weeks before your plan is due for renewal. When your plan renews, your preferred payment method will be be billd and we'll send you an email with your invoice.
Your VPN Tracker 365 app will just continue working as before and any plans that are assigned to team-members will remain assigned as well. Simple, automatic, secure.

I want to manage the renewal settings for my VPN Tracker 365 plan
Go to my.vpntracker.com and sign in. Under "Renewals" you'll see the renewal options for your products. You can choose to activate autorenewal for complete peace of mind, or choose one-time renewal to just renew this once.

Can I adjust the number of VPN Tracker 365 plans in my subscription?
Sure! Just send us a quick message and we'll be happy to adjust your plans for you.

Can I cross-upgrade from VPN Tracker 9 to VPN Tracker 365?
Definitely: Just sign in to our online store and choose a discounted upgrade plan.

I don't want to renew my VPN Tracker 365 plan, what do I have to do?

Just visit my.vpntracker.com to adjust your renew options. Tip: You can also choose a one-time renewal if you prefer